At BullPak Cleaning, we understand that plans can change. Please review our cancellation policy below to avoid any inconvenience.
Cancellations & Rescheduling
- Cancellations made more than 48 hours before the scheduled service will receive a full refund.
- Cancellations made between 24 and 48 hours before the scheduled service are eligible for booking credit or rescheduling.
- Cancellations made less than 24 hours before the scheduled service are non-refundable.
No-Show Policy
- If our cleaning team arrives at the property and is unable to gain access, or the customer is unavailable at the agreed time, the booking may be treated as a late cancellation and may not be eligible for a refund or credit.
Access & Preparation
- Customers are responsible for ensuring safe and clear access to the property at the scheduled time.
- Please ensure access to electricity, hot water, and parking (where required) before the appointment.
Company-Initiated Cancellations
- In rare cases, BullPak Cleaning may need to reschedule a booking due to unforeseen circumstances such as staff illness, emergencies, or severe weather conditions.
- In these situations, customers will be offered either a rescheduled appointment or a full refund.
How to Cancel or Reschedule
- All cancellation or rescheduling requests must be made in writing via email, text message, or through our booking system.
- Requests are considered confirmed only once acknowledged by BullPak Cleaning.
Agreement
By booking a service with BullPak Cleaning, you agree to this Cancellation Policy along with our Terms & Conditions and Privacy Policy.
Need Help?
We understand emergencies happen — please contact us and we’ll always do our best to help.